Voice over Internet Protocol, or commonly known as IP telephony, is an innovative system and collection of technologies for the efficient transmission of voice conversations and video presentations over the Internet, including the Internet itself. IP telephony services are used on a global scale and are becoming an integral part of business communication systems. Many industries now use IP telephony to carry out secure and reliable voice and video transmissions over networks like the Internet and high-speed networks like DSL or cable. Many IP telephony systems provide a virtual phone system that allows users to make and receive calls anywhere in the world using a regular telephone. The Internet itself provides the infrastructure for the IP telephony system, which consists of a number of IP phones, client computers, and a high-quality Internet network.
The major benefits of using an IP virtual phone service include: easy and convenience in making local, long distance, and international calls, portability, security, and cost reduction. The ease and convenience with which an IP telephony system is used greatly depend on the type and quality of the voice traffic that is transmitted through it. Low-cost office phones based on the Internet protocol, like Vonage, are ideal for small and midsize business firms and office environments. VoIP office phones based on the Internet protocol are perfect for international call centers, as they allow employees to place calls from any location.
IP telephony systems using VoIP allow multiple lines to be connected, which can lead to cost savings. This can be attributed to the fact that one does not have to buy separate lines for voice and data transmissions. Some providers even offer a single line of service for an affordable monthly fee. It is also possible to find a virtual phone service plan that allows connections to multiple phones and Internet connections. This enables customers to use their cell phones to make long distance calls and use their Internet service to surf the Web.
A virtual phone system can be tailored to cater to the needs of small businesses. These can include toll-free numbers for outbound and inbound calls, conference numbers, or virtual receptionist services. Providers of this kind of service are usually flexible and allow for customization at a low cost. For small businesses that do not wish to invest in elaborate features, a virtual phone system offers an easy and reliable way to communicate to clients and staff.
Incoming calls to the virtual phone system can be routed to any number, as long as this is available. An administrator can change the call routing rules at any time. This makes it easy to manage multiple incoming calls with a single interface. Many providers also allow the option of using voicemail for faxing. This means a customer can receive a fax message with their caller id, even if they do not have access to a fax machine. These features make it easy for small businesses to manage their own virtual business phone numbers.
For Google searchers, some providers offer Google Phone, which is a hosted solution, which can be accessed through your website. Like other Google Phone services, it works with any Google browser and is free of charge. Google’s phone service works just like a traditional land line phone, with the option of using either voice or data plans. However, Google’s solution allows for many more extensions, which allows you to connect with more people and expand your business.